Shipping policy
At Decopot, we aim to make your shopping experience seamless by providing reliable shipping options for both domestic and international orders. Below, you’ll find details about our shipping rates, delivery timelines, and other essential information.
New Zealand Shipping Information
We endeavour to provide competitive shipping rates through our freight partners, Mainfreight and NZ Couriers. Pricing is calculated based on the weight or value of your order, as well as your delivery address. This will be quoted to you at Checkout.
Delivery Performance
Dispatch & Delivery
Orders are dispatched within 36 hours of order confirmation (Monday–Friday). If there are any supply issues, we’ll notify you within one business day.
Estimated Delivery Times:
North Island: 1–2 business days.
South Island: 2–4 business days.
Rural Delivery:
May take an additional 1–2 business days.
Orders placed on weekends or public holidays will be processed the next business day.
Online tracking details will be emailed once the freight carrier collects and scans your parcel.
Pickup Options
You’re welcome to collect your webstore order from our pick-up area in the warehouse during business hours (Monday–Friday, 9:00 am–4:00 pm). This applies to prepaid web orders only.
Delivery Terms
A business address is often faster and more convenient for deliveries.
Urgent and Saturday deliveries (North Island addresses only) can sometimes be arranged for an additional fee.
Damage During Transit
We take every precaution to ensure your items are delivered safely. However, if your items arrive damaged:
Check the package and contents before signing for delivery.
Take photos of the package and contents, keeping all original packaging intact.
Notify us within 24 hours of delivery to qualify for an insurance claim or replacement.
Freight Partners
We work with trusted courier partners for efficient delivery:
New Zealand Couriers: For all smaller parcel orders.
Mainfreight: for palletised orders.
📦 Products (Glazes, Underglazes, Raw Materials under 5 kg)
We offer flat-rate shipping on products, calculated at checkout based on your delivery region:
|
Product Type |
Auckland |
North Island |
South Island |
|
Glaze per order |
$5.00 |
$7.90 |
$9.90 |
|
Underglaze per order |
$5.00 |
$7.90 |
$9.90 |
|
Raw Material (Under 5 kg) |
$5.00 |
$7.90 |
$9.90 |
|
Clay / Raw Material (Over 5 kg) |
|||
|
Bisque |
|||
🏺Clay Shipping (Weight-Based Flat Rates)
Clay orders are shipped using weight-based flat rates by region:
Auckland
|
WEIGHT (kg) |
RATE |
|
Orders 0kg–10kg |
$4.90 |
|
Orders 10.01kg–20kg |
$9.80 |
|
Orders 20.01kg–30kg |
$14.70 |
|
Orders 30.01kg–40kg |
$19.60 |
|
Orders 40.01kg–50kg |
$24.50 |
|
Orders 50.01kg–60kg |
$29.40 |
|
Orders 60.01kg–70kg |
$34.30 |
|
Orders 70.01kg–80kg |
$39.20 |
|
Orders 80.01kg–90kg |
$44.10 |
|
Orders 90.01kg–100kg |
$49.00 |
|
Orders 100.01kg–110kg |
$53.90 |
|
Orders 110.01kg–120kg |
$58.80 |
|
Orders 120.01kg–130kg |
$63.70 |
|
Orders 130.01kg–140kg |
$68.60 |
|
Orders 140.01kg–150kg |
$73.50 |
|
Orders 150.01kg–200kg |
$80.00 |
|
Orders 200.01kg–300kg |
$105.00 |
|
Orders 300.01kg–400kg |
$120.00 |
|
Orders 400.01kg and up |
FREE |
North Island
|
WEIGHT (kg) |
RATE |
|
Orders 0kg–10kg |
$6.90 |
|
Orders 10.01kg–20kg |
$13.80 |
|
Orders 20.01kg–30kg |
$20.70 |
|
Orders 30.01kg–40kg |
$27.60 |
|
Orders 40.01kg–50kg |
$34.50 |
|
Orders 50.01kg–60kg |
$41.40 |
|
Orders 60.01kg–70kg |
$48.30 |
|
Orders 70.01kg–80kg |
$55.20 |
|
Orders 80.01kg–90kg |
$62.10 |
|
Orders 90.01kg–100kg |
$69.00 |
|
Orders 100.01kg–110kg |
$75.90 |
|
Orders 110.01kg–120kg |
$82.80 |
|
Orders 120.01kg–130kg |
$89.70 |
|
Orders 130.01kg–140kg |
$96.60 |
|
Orders 140.01kg–150kg |
$103.50 |
|
Orders 150.01kg–200kg |
$100.00 |
|
For orders over 200 kg we will confirm best freight price |
|
|
Orders 200.01kg–300kg |
$114.00 |
|
Orders 300.01kg–400kg |
$120.00 |
|
Orders 400.01kg–500kg |
$150.00 |
|
Orders 500.01kg–700kg |
$210.00 |
|
Orders 700.01kg–900kg |
$270.00 |
|
Orders 900.01kg–1000kg |
$300.00 |
|
Orders 1000.01kg and up |
$600.00 |
South Island
|
WEIGHT (kg) |
RATE |
|
Orders 0kg–10kg |
$8.90 |
|
Orders 10.1kg–20kg |
$17.80 |
|
Orders 20.1kg–30kg |
$26.70 |
|
Orders 30.1kg–40kg |
$35.60 |
|
Orders 40.1kg–50kg |
$44.50 |
|
Orders 50.1kg–60kg |
$53.40 |
|
Orders 60.1kg–70kg |
$62.30 |
|
Orders 70.1kg–80kg |
$71.20 |
|
Orders 80.1kg–90kg |
$80.10 |
|
Orders 90.1kg–100kg |
$89.00 |
|
Orders 100.1kg–110kg |
$97.90 |
|
Orders 110.1kg–120kg |
$106.80 |
|
Orders 120.1kg–130kg |
$115.70 |
|
Orders 130.1kg–140kg |
$124.60 |
|
Orders 140.1kg–150kg |
$133.50 |
|
Orders 150.1kg–200kg |
$150.00 |
|
For orders over 200 kg we will confirm best freight price |
|
|
Orders 200.1kg–300kg |
$180.00 |
|
Orders 300.1kg–400kg |
$228.00 |
|
Orders 400.1kg–500kg |
$275.00 |
|
Orders 500.1kg–700kg |
$350.00 |
|
Orders 700.1kg–900kg |
$405.00 |
|
Orders 900.1kg–1000kg |
$420.00 |
|
Orders 1000.1kg and up |
$800.00 |
🤍 Bisque Shipping (Value-Based Flat Rates)
Bisque orders are shipped using value-based flat rates by region:
North Island
|
Price range |
Rate |
|
$0.00 - $100.00 |
$8.00 |
|
$100.10 - $150.00 |
$12.00 |
|
$150.10 - $200.00 |
$16.00 |
|
$200.10 - $250.00 |
$20.00 |
|
$250.10 - $300.00 |
$24.00 |
|
$300.10 - $350.00 |
$28.00 |
|
$350.10 - $400.00 |
$32.00 |
|
$400.10 - $450.00 |
$36.00 |
|
$450.10 - $500.00 |
$40.00 |
|
$500.10 - $550.00 |
$44.00 |
|
$550.10 - $600.00 |
$48.00 |
|
$600.10 - $650.00 |
$52.00 |
|
$650.10 - $700.00 |
$56.00 |
|
$700.10 - $750.00 |
$60.00 |
|
$751.00 - $800.00 |
$64.00 |
|
$801.00 - $850.00 |
$68.00 |
|
$851.00 - $900.00 |
$72.00 |
|
$901.00 - $950.00 |
$76.00 |
|
$951.00 - $1,000.00 |
$80.00 |
|
$1,001.00 - $1,200.00 |
$96.00 |
|
$1,201.00 - $1,400.00 |
$112.00 |
|
$1,401.00 - $1,600.00 |
$128.00 |
|
$1,601.00 - $2,000.00 |
$160.00 |
|
$2,001.00 and up |
$200.00 |
South Island
|
Price range |
Rate |
|
$0.00 - $100.00 |
$12.00 |
|
$101.00 - $150.00 |
$18.00 |
|
$151.00 - $200.00 |
$24.00 |
|
$201.00 - $250.00 |
$30.00 |
|
$251.00 - $300.00 |
$36.00 |
|
$301.00 - $350.00 |
$42.00 |
|
$351.00 - $400.00 |
$48.00 |
|
$401.00 - $450.00 |
$54.00 |
|
$451.00 - $500.00 |
$60.00 |
|
$501.00 - $550.00 |
$66.00 |
|
$551.00 - $600.00 |
$72.00 |
|
$601.00 - $650.00 |
$78.00 |
|
$651.00 - $700.00 |
$84.00 |
|
$701.00 - $750.00 |
$90.00 |
|
$751.00 - $800.00 |
$96.00 |
|
$801.00 - $850.00 |
$102.00 |
|
$851.00 - $900.00 |
$108.00 |
|
$901.00 - $950.00 |
$114.00 |
|
$951.00 - $1,000.00 |
$120.00 |
|
$1,001.00 - $1,200.00 |
$144.00 |
|
$1,201.00 - $1,400.00 |
$168.00 |
|
$1,401.00 - $1,600.00 |
$192.00 |
|
$1,601.00 - $2,000.00 |
$240.00 |
|
$2,001.00 and up |
$260.00 |
💬 Note: If your order exceeds 200 kg, we may contact you before dispatch if we find a large difference between our flat rate and actual freight costs. This helps us maintain fair shipping for all customers.
For any questions or assistance, please contact our support team. We’re here to help!