Most orders are dispatched within 1–2 business days. Delivery typically takes 2–5 business days depending on your location.

Yes — you'll receive a tracking link by email once your order has been dispatched.

Yes, click & collect is available from our warehouse in Palmerston North. Please select ‘Pickup’ at checkout.

Shipping is calculated at checkout based on your order weight and location. We ship throughout New Zealand. If you are shopping from Australia, please visit www.potterscraft.com.au as we do sell our glazes and clays across the ditch.

Contact us as soon as possible with your order number and clear photos of both the packaging and the product. We'll review and help sort it out from there.

You have 30 days from receiving your order to request a return. Products must be unused, in their original packaging, and accompanied by proof of purchase.
To get started, email us at sales@decopot.co.nz and we'll take it from there. Please don't send anything back before getting in touch — returns sent without prior approval won't be accepted.

Breakage is rare when bisque is shipped on freight pallets, but more common with courier delivery. We recommend pallet freight where possible — urgent courier orders carry a higher risk of damage.
All consignments are covered by the carrier's standard insurance. To be eligible for a claim, goods must be inspected on receipt and any breakage reported with photographic evidence within 24 hours. In some cases it may be practical to sign for goods as "received unchecked."

For orders shipped by freight pallet, Decopot will consider claims submitted with documentary evidence within 7 days of receipt, at our discretion.

Bisque is fragile by nature — fired to a temperature that builds strength while maintaining the porosity needed for glazing. Our team takes considerable care when packing bisque orders to minimise the risk of damage in transit.

Each product lists its recommended firing range. We stock materials suitable for earthenware, stoneware, and porcelain.

Yes — if you're a pottery studio, are working in the education sector, or buying in volume, please get in touch to discuss a trade account. These are assessed on a case by case basis depending on your requirements.

We accept all major credit and debit cards, as well as Shopify Shop and Afterpay.

It depends on your firing method and the finish you're after. We have a Clay Body Selection Guide to refer to which explains what to look out for in choosing the right clay for your project. If you're still not sure, get in touch and we'll point you in the right direction.

Food safety depends on correct application and firing. Check the individual product page for guidance, or feel free to ask us. Please see our Food Safety Blog for more information.

Food Safe Checklist

Most products have no minimum order — buy just what you need. Pack sizes are shown for each product where they are supplied in multiples.

We do our best to keep popular lines available. If something is out of stock, you can sign up to be notified when it's back.
There is a ‘Notify me when in stock’ option where you’d otherwise ‘Add to cart’.